“This course and the teacher are very good. I understand everything and the atmosphere is really good. I enjoyed this course; I hope the next class will be very good and useful to me.”
“I come from Bangladesh and I was not good at speaking English. Now I am better at English because it is easier for me to communicate with my teacher. My classmates are very good, I am happy to learn.”
“I really enjoy the class; the teacher is always very attentive and I would like to continue coming to classes to improve my English.”
“I am very happy about this course, it was helpful. The teacher is cool and helpful. Me and my friends were like a family, thank you for all of the support during this course.”
“I would like to learn ESOL Level 1 English because my English language needs to improve as well as my confidence. I like this English course; my classmates are friendly and my teacher is kind and very helpful, the way they teach is fantastic.”

“I gained a lot of confidence in myself.”
“With the help of the course I have passed my exams for my Security course for work.”
‘’ I did not speak English before. I can speak now.”

Survey analysis for courses conducted in Merton

Survey analysis for courses conducted for Step2Skills

100% of the students surveyed found the teaching on the course to be excellent/very good.
Out of the Students surveyed, 95% found the tutors feedback to be excellent/very good.
90% of students found the support they received to be excellent/very good.
95% of students found the tutors explanation of what they needed to achieve was excellent/very good.
100% of students thought the enrolment process to be excellent/very good.
90% of the students surveyed felt their confidence improve.
92% of students developed better communication/language skills out of the students who answered.
100% of students received advice regarding their future
90% of students were aware of the safeguarding arrangements
100% of students felt safe whilst carrying out any activities for this course
100% of students would recommend Merton to others.

100% of learners have felt ATN as a safe place to learn.
85.5% confirmed that their Personal health and well- being improved after the course thus confirming that the programmes supported learners’ understanding of how to keep physically healthy.
80% of learners confirmed that their Digital skills improved after the course which supports their development of skills for work and further learning
88% of learners have agreed that the course contributed very much towards their personal goals, work goals or learning goals.
88.5% confirmed that their Self Confidence had improved.
85.5% confirmed that their Personal health and well- being improved after the course.
100% felt safe in class.
88.5% confirmed that the course has contributed to personal, work or learning goals.
90% confirmed that Quality of IAG before the course was excellent.
91% confirmed that Quality of Teaching on the course was excellent.
85% confirmed that the Learning Environment was conducive to picking up skills.
91% confirmed that Support during the course was excellent.
83% confirmed that their overall satisfaction was excellent.

98.3% found the advice and guidance they received prior to enrolment to be outstanding.
97.9% rated the quality of teaching received on this course as outstanding.
The percentage of students who found the achievement of personal learning goals as outstanding are 97.9%.
97.5% of students rate the quality of assessment procedure as outstanding.
99.17% rate the quality of support, advice and guidance received outstanding.
98.3% rate the quality of resources including the course notes and handouts as outstanding.
The training venue and facilities were rated outstanding by 90.4% of the students.
98.7% rate the safety and respect you experienced during the course as outstanding.
After taking into consideration everything above, 98.3% of the students rated the overall course as outstanding.
99.5% of students would you rate improvement of self-confidences during the course as outstanding.99.17% of students rate development of well-being during this course as outstanding